Privacy Policy

Background

QueryQuill respects your privacy and only collects and uses personal data as described here. Any personal data we collect will only be used as permitted by law. Please read this Privacy Policy carefully and ensure that you understand it.

1. Information About Us

Controller: QueryQuill (“we”, “us”).
Website: https://www.queryquill.co.uk/
Contact (privacy): [email protected]
Supervisory authority: UK Information Commissioner’s Office (ICO).

2. What Does This Policy Cover?

This policy applies to your use of our website and our handling of personal data provided through enquiries and service delivery. Our site may link to third-party websites; we are not responsible for their privacy practices. Review their policies before sharing data with them.

3. What Is Personal Data?

Personal data means information about an identifiable individual (e.g., name, email, identifiers like IP address or cookie IDs). The UK GDPR and Data Protection Act 2018 govern how we process this data.

4. Your Rights

• Be informed about our data use
• Access your personal data
• Rectify inaccurate or incomplete data
• Erasure (“be forgotten”) where applicable
• Restrict or object to processing
• Data portability (machine-readable copy)
• Withdraw consent where relied upon
• Not be subject to decisions based solely on automated processing (we do not conduct such profiling)

To exercise rights, email [email protected]. You also have the right to complain to the ICO. We’d prefer to resolve issues with you first.

5. What Personal Data We Collect and How

We collect data in three ways: you provide it, it’s collected automatically through our site, or we receive it from third parties you use to interact with us (e.g., scheduling tools).

• Data you provide: name, email, company, role, website, project details, messages.
• Automatic data: IP address, device and browser type, pages viewed, referral source, and general usage events. We use cookies and similar technologies as outlined in our Cookie Policy.
• Third-party sources: scheduling metadata (time zone, slot), form delivery providers, and publicly available information (e.g., your website) for scoping.

6. How We Use Your Data

• Responding to enquiries and providing proposals
• Delivering projects, billing, and account management
• Improving site performance and content
• Securing our site and preventing abuse
• Meeting legal and tax obligations

Lawful bases: contract (or steps prior to a contract), legitimate interests (running, improving, and securing our services—balanced against your rights), consent (where we rely on it, e.g., optional analytics), and legal obligation.

7. How and Where We Store Your Data

• Location: data may be processed in the UK, EEA, and (for some vendors) outside the UK/EEA with appropriate safeguards (e.g., UK Addendum to SCCs).
• Security: access controls, encryption in transit, reputable hosting, processor contracts with confidentiality obligations.
• Breach response: procedures exist to assess and, where required, notify you and/or the ICO.

8. Sharing Your Data

We don’t sell your personal data. We share it only with service providers that help us operate (hosting, email, scheduling, analytics, professional advisers), under appropriate contracts. We may also share data if required by law or during a business restructuring where the recipient agrees to honour this policy.

9. Data Retention

• Enquiries: typically up to 24 months
• Client records (invoices, contracts): typically 6 years after project end
• Analytics: typically 14–26 months in aggregated form

We keep data only as long as necessary for the purposes above or to comply with law.

10. Accessing Your Data

You can request details and a copy of your personal data (a “subject access request”) by writing to [email protected]. We normally respond within one month. For complex requests, we may extend by up to two further months and will let you know. We won’t charge a fee unless a request is manifestly unfounded or excessive.

11. Changes to This Policy

We may update this policy to reflect legal or operational changes. Updates will be posted on this page with a new “Last updated” date.

Related: Cookie Policy • Data Processing Addendum

Contact

Email: [email protected]
Subject: “Privacy request”